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KMID : 0362120060280010143
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Journal of Technologic Dentistry
2006 Volume.28 No. 1 p.143 ~ p.159
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Workplace Situation and Satisfaction Level of Dental Laboratory Technicians
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Oh Sae-Yoon
Kim Woong-Chul
Kim Ji-Hwan
Yu Chin-Ho
Kim Tae-Suk
Lee Tae-Jung
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Abstract
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Objectives;The purpose of the present study is to investigate workplace satisfactionlevel of dental technicians and the differences between that of dental lab owner’s and thatof employed dental technicians, who are working in dental laboratories.
Methods;Samples were comprised of 137 dental technicians working in dentallaboratories. Data were collected through self-administered questionnaires and analyzedto frequency distribution, correlation, t-test and multiple regression analysis.
Results; 1) Dental technicians generally are ‘somewhat or a bit satisfied’with their workplacesituations, regardless of position, sex, and individual career. 2) Mean values of 4 items out of 11 work situation factors of employed dentaltechnicians were significantly lower than those of lab owner’s. The 4 items are theopenness of management, working environment, pay, and policy in promotion and raise.They would be sources of dissatisfaction and conflict. 3) Level of satisfaction was significantly correlated with 2 subordinate variables, i.e.working conditions and administration policy. There is a tendency that administrationpolicy is a bit more important for lab owners, while working conditions are a bit moreimportant for employed dental technicians.
Conclusion;The employer-employee relationship of dental technicians seems to besound, as no signs of troublesome problem is detected. But the discrepancy revealed in theabove results is telling that there certainly exist some disagreement in the viewpoints ofthe two groups. It is necessary for the dental technicians to find ways to deal with thepossible triggers of discord and discontent.
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KEYWORD
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Workplace satisfaction, Conflict, Dental lab owner, Employed dental technician
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